Check In/Check Out

Q1.	Until what time is check-in? Is there a curfew hour?
	Check-in time is until 9:00 p.m. There is no curfew hour.
Q2.	Is it possible to check in before 2:00 p.m.?
	It is possible to check in before 2:00 p.m., but there is an extra charge of 1,050yen for every hour before 2:00 p.m. You may also leave your luggage at the Front Desk before checking in.
Q3.	Is it possible to check in after 9:00 p.m.?
	The hotel can consider late check-in in the case of train and flight delays.
Q4.	Does the hotel accept packages sent by post or express delivery?
	Packages sent to the hotel by post or express delivery may be stored at the Front Desk.
Q5.	Does the hotel keep baggage in the hotel even after check out?
	The Front Desk can store baggage after check out for only within the day.
Q6.	Is there an extension of the check out time?
	Check out time can be extended, but there is an extra charge of 1,050yen for every hour after 11:00 a.m.
Q7.	When should room payments be made?
	Room payments should be made at the Front Desk during check-in time.

Reservations

Q1.	Does the hotel accept waiting lists for reservations?
	The hotel does not accept waiting lists, but guests may call the hotel directly for confirmation when the room availability in the Internet indicates full occupancy.
Q2.	How many days before the reserved date of arrival can a cancellation be made without charges?
	There is no cancellation charge for cancellations made at least two days before the date of arrival.

Hotel Facilities

Q1.	Is there a non-smoking room in the hotel?
	There are non-smoking rooms for single occupancy. Please inquire more details from the hotel directly.
Q2.	How much is pay cable TV?
	There is a charge of 1,000yen per day for viewing cable TV all night.
Q3.	Are children allowed to sleep on the same bed with their parents?
	Children until 6 years old may sleep on the same bed with their parents free of charge.
Q4.	Does the hotel have parking?
	There is no parking at the hotel. Pay parking is available near the hotel.
Q5.	Is there a convenient restaurant near the hotel?
	Hatago Restaurant is located on the basement floor of the hotel. There is also a 24-hour convenience store, and several bars and restaurants close to the hotel.

Internet Access

Q1.	How much is the fee for using Internet in the hotel?
	Internet access is free of charge using the LAN connection.
Q2.	Is there a limited time duration for use of the Internet?
	The Internet can be used for 24 hours.
Q3.	Are there any necessary additional accessories for using the Internet in the hotel?
	There is no additional equipment necessary for using the Internet, except for the guest's personal computer.
Q4.	Is there a required setting for logging into the Internet?
	The Internet can be accessed through the LAN connection.
Q5.	Does the hotel have LAN cards for rent?
	LAN cards (Melco LPC3-CLT/BUFFALO) can be rented for free at the Front Desk. CD and FD drives can also be installed.(Click here for download. ) LAN cables are also installed in all the rooms.